EU customers will also be responsible for VAT (value added tax) fees on top of the customs fees until further notice.
In the case of a returned item due to rejected delivery, customer will be charged the shipping amount + 20% restocking fee.ģ. Customer is responsible for packages withheld by local customs office and any customs tax applied for the pick-up. For Europe, any order over 15 EUR ($19.17 USD) will get charged customs fee and orders over 135 EUR (~$150 USD) will be charged an additional import tax.) For more information about custom taxes please contact your local customs tax office.Ģ. Cost for additional customs & taxes vary by country. By US law, we must list all contents in shipments. SGS is not responsible for any custom taxes or fees associated with the packages. The tracking URL will inform you once the package is successfully delivered.ġ. However, we can assure you that your package is still in transit. If your tracking number has the character “UM” then it’s not 100% trackable. Tracking information will be sent out after the item has been shipped out. So, if your tracking is not updating as expected don't panic.) The first package scan may not happen until it is successfully delivered to your residence. This is common when packages are bulk processed by the USPS, FedEx or UPS.
The first package scan may be upon arrival at a regional center near your address. ( *IMPORTANT NOTE: Please keep in mind that sometimes tracking can be misleading.
Here is an info-graphic to compare pre-order and in-stock item's shipping times. Processing time generally takes 1-3 days depending on stock and during high demand periods it could take up to 5-7 days. Shipment date does not include processing time. International: UPS Priority Mail International (7-20 days) International: UPS Standard International Mail (10-25 days)Ĥ. Incorrect address information could result in delays.ģ. **IMPORTANT: Please make sure your address is correct and is in English prior to check-out. Prices found better elsewhere/change of mind.Items are worn or not in the condition they were shipped out.Customer teared off tag, label, or price from the product.We don't accept order cancellations when: SGS can refuse exchanges/refunds without discretion if the item doesn't seem to be in the condition it was sent in.Items that have been clearly used/damaged by customer.We don't accept order returns/exchanges when: Please allow 3-5 business days to inspect and process your returns. SM Global Shop reserves the right to refuse/discard unqualified returned items that did not meet our site policy guidelines.Shipping cost is not refundable for any returned orders or packages.Items must be brand new and unopened (cannot be used, worn, or damaged by customer). Returns and exchange request must be made within the first 10 days of receipt. Packages that are returned due to an incorrect or incomplete address including foreign characters or missing apt # are subject to 20% restocking fee. Packages that are returned because they were refused, unclaimed, or unpaid in custom duties (for international orders) are subject to 20% restocking fee. SM Global Shop is not responsible for any lost, damaged, or confiscated packages by the shipping carriers and will not refund orders in these cases. SM Global Shop reserves the right to cancel or modify high fraud risk orders to ensure safety and fairness for all our customers.
#Photo luggage tags verification
Orders with different billing and shipping address may be on hold for high fraud risk and may require customers ID verification by our customer service team. Orders will ship COMPLETE when all items on the order become available.
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